🚨 Emergency? Dial 911 | CPS/APS Hotline: 540-825-9073 | Crisis Text Line: Text HOME to 741741
πŸ“ 1835 Industry Drive, Culpeper, VA 22701  Β·  Mon–Fri 8:00 AM – 4:30 PM

Customer Rights

Understanding your rights as a client of Culpeper Human Services.

As a customer, you have the right to...

Culpeper Human Services is committed to treating every individual with dignity and respect. The following rights apply to all clients receiving services from our agency.

Right to Confidentiality

Your personal information and case records will be kept confidential in accordance with federal and state law.

Right to Non-Discrimination

Services are provided without regard to race, color, national origin, sex, disability, religion, or age.

Right to Information

You have the right to be informed about the programs and services available to you, and the eligibility requirements for each.

Right to Appeal

You have the right to appeal any decision made about your benefits or services. Information about the appeals can be found by clicking the button below.

Appeals

Right to Language Access

Interpretation and translation services are available. TTY/TDD services are available by request at (540) 727-0372.

Right to File a Complaint

You have the right to file a complaint if you feel your rights have been violated. Contact our office or the Virginia DSS to learn how.

Freedom of Information Act (FOIA)

The Virginia Freedom of Information Act (Va. Code Β§ 2.2-3700 et seq.) guarantees citizens, businesses, and members of the press access to public records held by government agencies, including Culpeper Human Services.

You have the right to inspect or obtain copies of public records maintained by our office. Certain records are exempt from disclosure by law, including confidential client records and information protected under federal or state privacy statutes.

How to Submit a FOIA Request

  • Requests may be submitted in writing by mail, email, or in person.
  • Clearly identify the records you are requesting.
  • We will respond within 5 business days of receiving your request.
  • Copies may be subject to reasonable fees as permitted by law.

For more information about Virginia FOIA, visit the Virginia Freedom of Information Advisory Council.

Submit a FOIA Request

How to File a Complaint

If you believe your rights have been violated, you have the right to file a formal complaint.

Contact Our Office

Speak with our staff directly about your concern.